We’ve got our house on the market. Apart from a lot of practice at pillow placement, it is providing new opportunities to observe how people connect. And mis-connect.Early in the process Mark and I talked to a buyers’ agent. He would be a conduit to the agents, cost us nothing directly, and could have helped us get the best deal and tell us what was really going on.For those of you with experience of the Think Feel Know model*, see if you can spot the issue in this yarn.
(Let’s call him) ‘Bill’ started with a rundown of each recent sale in the area. We’d already had these from prospective agents. Then he compared our block size and came up with a price for our place.
“What about the leafy outlook, the sun coming in?” we said. “What about it being a cul-de-sac, so friendly for kids?”
This did not create any traction, nor did Bill provide names of people who’d used his services, as we requested.
What happened, do you reckon?
Yep, we didn’t use him. He was dealing with a couple of big Feel types who respond best to connection, story and pictures, and he was talking exclusively data, he was all Think.
Although we as a couple understand this, and we appreciate that another skill set in the mix is often helpful, we had so little connection with Bill that we judged we’d be scratching to have the necessary understanding to work together.
It may be to our detriment (the auction is still to come) but it definitely lost him a job.
How much might Bill miss out on if he sticks only to his Think style with prospective clients? Would it help him to understand that not everyone processes information his way, and that tools to help him connect to Feel and Know styles would smooth his bond with the other two thirds of the population?
A Think Feel Know book
Think Feel Know* is one of the models that first turned me on to coaching and communication in the first place, as I was struggling with a harsh corporate world and wishing it was different.
When I leapt into the business full time it was as one of the founders of Think Feel Know Australia.
I’m happy to report that one of the UK guys has written a book on TFK and its positive impact for individuals, relationships and ta-dah! as a template for a healthier corporate culture in the future.
I finished reading ‘Connect: Through THINK FEEL KNOW’ by Clive Hyland last Friday on my Kindle and it is obtainable also in physical book form from stores such as Amazon.
The book helps to address the “where does it comes from” question that many groups seek when they first come into contact with the model, by discussing its relation to recent findings in brain science.
Pass it on
On send these articles if you wish but please include this statement: “from Flourisheer, the connect and communicate business of Glenda Thompson. Reach her on firstname.lastname@example.org and +61 (0)413610350 for skills and tools to flourish.”